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Orders
Below are some of are common questions about orders
How do I track my order?
Easily track you order by accessing your shipping confirmation email and clicking on the tracking link provided.
You will receive the shipping confirmation email once we are done processing your order. Our current processing time for orders is 1-2 days.
How do I know if my order is confirmed?
You will receive an order confirmation email shortly following your purchase.
Can I change my shipping address after my order is placed?
If an incorrect shipping address was entered, please email us at hello@vergeskin.com as soon as possible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer returns?
We have a 14-day money back guarantee, which means you have 14 days after receiving your item to request your money back.
When will my order be shipped?
Purchased items will ship within 1–2 business days, unless otherwise noted. USPS will typically deliver your order within 2–5 business days. You will receive an email notification containing tracking information once your order has shipped.
Do you ship internationally?
We currently only ship to Canada and the US.
How long will it take until I receive my order?
Purchased items will ship within 1–2 business days, unless otherwise noted. USPS will typically deliver your order within 2–5 business days. You will receive an email notification containing tracking information once your order has shipped.
Application
How often should I apply the lotion?
For best results, apply the cream once or twice daily or as directed by your healthcare provider.
How long will it take to see results?
Many users experience significant relief within a few days, but for complete treatment, use the cream for the recommended duration, typically 2-3 weeks.
Can I use the lotion on all parts of my body?
The lotion is designed for external use on affected areas. Avoid using it on open wounds or sensitive areas like the eyes or mouth.
Is the lotion safe for children?
Yes, our formula is safe for children, but we recommend consulting with a pediatrician before use on young children.
Does the lotion prevent future infections?
While it treats existing infections, it also helps protect the skin from future fungal outbreaks with continued use.
Is this lotion suitable for sensitive skin?
Yes, our lotion is formulated to be gentle on sensitive skin while still delivering effective anti-fungal treatment.
Are there any side effects?
Side effects are rare, but some users may experience minor skin irritation. If irritation persists, discontinue use and consult a doctor.